After setting up and “locking down” a computer for Internet security, one of the last things I do before returning a computer to its owner is make sure that it has connectivity to the Internet Service Provider (ISP) of their choice. Having dealt with many different ISPs over the years, I’ve formed definite opinions about where, if it were up to me, I would spend my money.
Those who, either by choice (to save money) or lack of choice (nothing else is available) use dial-up networking (DUN) have many ISPs from which to pick. Once the reigning king of Internet access methods, good old, mostly reliable and slow DUN (where your computer actually dials a telephone number to reach an ISP) has slipped to connecting less than 35% of Internet-connected Americans. The 800-pound gorilla sitting atop this ever-dwindling heap is America Online (AOL). Actually, AOL does not actually connect you directly to the Internet. Rather, you are first connected to the AOL network, allowing you to use AOL “keywords” to search for things that are on the AOL network. Connecting to the Internet itself is a separate function. Contrary to advertising propaganda, AOL cannot bring you a “better” Internet.
In reality, AOL is one of the least desirable ISPs, insisting that you install and run their intrusive, resource-hogging software before you can even think about accessing the Internet. Service and support are only so-so, and pricing is only OK. I give AOL a “D.”
Earthlink is the second-largest dial-up ISP, and used to be my top pick in this category. Unfortunately, sagging, overseas-outsourced support, ho-hum service and high prices have pushed Earthlink further down on my list. The best dial-up ISPs, it turns out, are not the most expensive.
When shopping for any ISP, dialup or broadband, look for one that does not force you to install a bunch of bloated, intrusive software to simply access the Internet. You should be able to use the dialer that comes with Windows, the Web browser of your choice (preferably Mozilla’s Firefox), and a true email client program (such as the free version of Qualcomm’s Eudora) to perform your Internet chores. Some lesser ISPs’ phone dialers, such as the one from PeoplePC, are actually spyware, so they get an “F” in my book.
The same goes for the customized versions of the Internet Explorer browser offered by some that are designed to track your movements around the Internet. I also recommend using paid versions of antivirus and firewall software programs (such as those from Symantec/Norton or McAfee), rather that the free antivirus/firewall/antispam/antispyware offerings from your ISP.
Topping the list of good dial-up ISPs are Aplus.net, Copper.net and Toast.net, with NetZero running a distant fourth place. Prices are all about $10 per month, with good reports for reliability and support. Avoid paying extra for “high-speed” options, as they really aren’t worth it.
Next week: a look at high-speed “broadband” providers.