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How to talk to technical support

by Dave Moore, 1-20-19 Outside of a complete computer meltdown, there’s probably only one thing computers owners fear more: calling technical support. Known to make the toughest of hombres break out in a cold sweat, and causing Mafia hit men to run screaming,...

Who pays when your bank account is hacked?

by Dave Moore, 1-13-19 Have you ever actually read the agreement you have with your bank, or did you simply “sign on the line,” ignoring the pesky details about who’s required to do what? After all, who can understand all that ridiculous legalese,...

Are you spamming your friends?

by Dave Moore, 1-6-19 “You are sending me spam email,” I recently wrote to one of my customers. Of course, he had no idea he had sent me an email promoting assorted “enhancement” products, but, nonetheless, that’s what happened. He also...