New computer buyers need to beware of a disturbing trend among major manufacturers who fail to include a CD copy of the Windows operating system with the new computer. In an effort to save a few pennies per computer, manufacturers are putting customers in a bad position should something go wrong on down the road.
When you buy a new computer with Microsoft’s Windows operating system preinstalled, you are paying, not only for the hardware, but also for a license to use Windows. As such, you have the right to expect to receive a copy of Windows on separate, removable media (such as a CD), as well as on the computer’s hard drive.
For example, new Dell machines ship with a cute little piece of paper showing a drawing of a CD, and the following statement: “Your new computer does not require an operating system CD or drivers CD. Instead, if you ever need to reinstall your software, use one of the following methods.” The two methods listed are (1) using Microsoft Windows System Restore, and (2) using Dell PC Restore.
In many computer repair scenarios, these are unreliable and undesirable third-rate methods. Windows System Restore, all too often, seems to fail right when you need it the most. Dell PC Restore, as well as many of the restore, recovery and rescue functions available from other manufacturers, may perform its job wonderfully. Sadly, the job it performs is to return your computer to its original, out-of-the-box state. This means you lose all files, programs, and system tweaks that were added since the computer was new.
I’ve cured many serious Windows problems using the original operating system CD, and performing what Microsoft calls an “in-place upgrade,” in essence, reinstalling Windows. This leaves all of your files and programs intact. At the most, Windows security updates and patches will have to be reinstalled. However, this important repair option will not work without a CD containing the copy of Windows that came with the computer.
If your new, under-warranty computer did not come with a copy of the Windows operating system CD, you must contact your manufacturer and insist that they send one to you. It is your right, not privilege, that you have this important tool. Dell is pretty good about honoring these requests, particularly if you request your copy under their “Media Reduction Initiative.” Simply mentioning that phrase can achieve amazing results.
If the manufacturer gives you the run-around in any way, ask that your call be elevated to a higher support tier, until you reach someone who will honor your request. If you cannot get satisfaction, tell them you are returning your computer to where it was purchased for a refund, and then do so. Play tough, if need be. Otherwise, be prepared someday to fork over $100-250 for a new copy of something you’ve already paid for.